Shipping and Returns
Orders ship Mon-Fri within 48 hours of placing your order. Please allow a total shipping time of 3-5 business days. We ship most order by either USPS or UPS. Currently we offer free shipping on all items.
Since Eucalyptus is a perishable item once your order has shipped we can not cancel or offer a credit for a return. We are also not responsible for incorrect shipping addresses, or lost packages and you will not get a refund. Please make sure all information entered during checkout is accurate. If you feel you have made a mistake contact us immediately so we can fix it.
If you have a concern about the quality upon arrival, please take an up close photo and describe the issue. If we determine that without a doubt there is a freshness issue we will offer you full credit on your order. Please email pictures and comments to: firstname.lastname@example.org within 24 hours after delivery or you will not be issued credit. Please note this is a rare occurrence but severe weather conditions or events out of our control happen occasionally.